Please observe the following conditions and procedures when returning items.
New (unused) items
- The item is in its original packaging and unused,
Containers (e.g., canisters, tins or tubes) have not been opened. - The item was delivered within the last 90 days (date of shipping from INDEX).
- Items whose single value (number x unit price) is less than EUR 100,00 will not be credited.
- The return shipment must be registered in advance, and a return delivery note from INDEX must be enclosed with the shipment.
For this purpose, please use our iXshop and click on the following link > how to create a return shipment in iXshop - The organization, packaging and shipping, as well as the costs incurred in the process, are at the expense of the sender.
Defective articles for warranty testing
- The warranty claim must be registered before the return shipment.
Use the contact options below for this purpose. - The organization, packaging and shipping, as well as the costs incurred in the process, are at the expense of the sender.
Crédit de pièces défectueuses d'une commande de pièces de rechange
- Le retour d'une pièce de rechange défectueuse doit être signalé avant le retour du produit.
Utiliser à cet effet les modes de contact indiquées ci-dessous. - Le retour doit être effectué dans un délai de max. 15 jours ouvrés après réception de la pièce de rechange neuve (date d’expédition par INDEX).
- L’organisation, l’emballage et l’expédition, ainsi que les coûts afférents, sont à la charge de l’expéditeur.
Articles from retrofits
- Returns from retrofits are excluded.