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Please observe the following conditions and procedures when returning items.

New (unused) items

  • The item is in its original packaging and unused,
    Containers (e.g., canisters, tins or tubes) have not been opened.
  • The item was delivered within the last 90 days (date of shipping from INDEX).
  • Items whose single value (number x unit price) is less than EUR 100,00 will not be credited.
  • The return shipment must be registered in advance, and a return delivery note from INDEX must be enclosed with the shipment.
    For this purpose, please use our iXshop and click on the following link > how to create a return shipment in iXshop
  • The organization, packaging and shipping, as well as the costs incurred in the process, are at the expense of the sender.

Defective articles for warranty testing

  • The warranty claim must be registered before the return shipment.
    Use the contact options below for this purpose.
  • The organization, packaging and shipping, as well as the costs incurred in the process, are at the expense of the sender.

Defect part credit from an exchange part order

  • The return of a defective exchange part must be registered before the return shipment.
    Use the contact options below for this purpose.
  • The return shipment must be made within 15 business days of receipt of the new exchange part (date shipped from INDEX).
  • The organization, packaging and shipping, as well as the costs incurred in the process, are at the expense of the sender.

Articles from retrofits

  • Returns from retrofits are excluded.

Contact options

+49 711 3191-9561 (Monday to Friday from 7:30 am - 2:30 pm)


retouren@index-werke.de