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Prozesse mit digitaler Unterstützung optimieren

iXservices ist die INDEX Service-Plattform, die Ihnen im Störungsfall hilft Ihre Maschinen schneller produktiv zu schalten.
 
  • Nutzung moderner Technik für Störungsbeseitigung
  • Kommunikation einfach und effizient

TicketManager

Rapid support from INDEX service

Machine downtimes are a nuisance and must be rectified quickly.
The first step is to record the fault message in TicketManager.

How TicketManager supports you:

  • Direct transmission of your messages to the INDEX service system
  • Additional information can be attached as a file (e.g. alarm messages, photos and videos)
  • Status overview of all service messages
  • Push notifications for technician scheduling

iXlens

Video transmission for an augmented support

Reduce the downtimes of your multi-spindle automatic machines through a better communication with the INDEX-support.

  • Our service team can quickly identify the cause and rectify it easily

How it works:
  • A smartphone or a tablet can be used for the video support
  • The INDEX service can picture the problem by itself
  • The service team can support by markers and notices directly in the video
  • Display of instructions and drawings
  • Simple and fast processing through PrePaid solution

Contact the service team of the multi-spindle automatic machines now:

Contact now