Optimize processes with digital support
iXservices is the INDEX service platform, that helps you to switch your machine faster to production version in case of trouble
- Utilisation of modern technology for troubleshooting
- Simple and efficient communication
TicketManager
Rapid support from INDEX service
Machine downtimes are a nuisance and must be rectified quickly.
The first step is to record the fault message in TicketManager.
How TicketManager supports you:
- Direct transmission of your messages to the INDEX service system
- Additional information can be attached as a file (e.g. alarm messages, photos and videos)
- Status overview of all service messages
- Push notifications for technician scheduling
iXlens
Video transmission for an augmented support
Reduce the downtimes of your multi-spindle automatic machines through a better communication with the INDEX-support.
- Our service team can quickly identify the cause and rectify it easily
How it works:
- A smartphone or a tablet can be used for the video support
- The INDEX service can picture the problem by itself
- The service team can support by markers and notices directly in the video
- Display of instructions and drawings
- Simple and fast processing through PrePaid solution