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Teleservice

Teleservice for even faster troubleshooting

Teleservice enables our hotliners to access your machine. This allows problems with the control system, for example, to be identified and rectified more quickly.

The GeNUBox teleservice module is installed in the machine's control cabinet according to the customer's network configuration and establishes the VPN tunnel to the INDEX network.

No customer-specific software is required and there is a standardized dial-in procedure for our hotline. There is a secure, non-manipulable data stream between the machine and the hotline.

  • Transparent insight and remote function through the INDEX service
  • Online fault diagnosis and assistance in the event of problems with machine operation
  • Bidirectional transmission of data and program data
  • Evaluation of machine statuses including the connected peripherals
  • Access to error logs in the diagnostic memory
  • Software update via remote access
  • Fast response times
  • Increased machine availability by minimizing downtimes
  • Access is password-protected and only takes place if required and with the customer's consent
  • Free of charge for you during the warranty period

Teleservice is offered for the following control systems:

  • Siemens
  • Mitsubishi

Refit now at a special price: 

To ensure that your machine is still teleservice-capable, we are offering an upgrade of your machine to a GeNUBox at a special price until the end of 2024.
Previously installed teleservice solutions via modem or Edge can no longer be used for technical reasons.

Contact us: 

Service Hotline 
+49 (0) 711 3191-600
service@index-werke.de